The longer I use Simple the more I love it. The customer service is the best, they're always friendly. It is simple only if you have direct deposit. 5 58%. The number of repeat customer service calls (within one month) to … Thanks for making such a great product. You can also determine the tone and voice of the customer by reflecting it in your engagement with them, primarily in-person and through your social channels. Every transaction you make is either online or completed at an Allpoint ATM. I've been using Simple for a couple of years now and have no complaints. View all 235 reviews. I am excited to finally see some innovation in the banking space. Common fraud attempts include requesting that you open an account to receive a gift or bonus offer, obtain a job or job training, or help someone else receive funds (such as unemployment benefits). After all, providing high-quality products, services, and customer care brings money to the bank. I disputed a charge of an order from a restaurant as we didn’t receive more than half our order. Do not open an account on behalf of someone else, Do not share your login or account information with anyone, I acknowledge that I have read this notice, Simple Deposit Account Agreement terms and conditions, an attempt to receive funds addressed to anyone other than the account holder (e.g., someone tries to deposit funds into your account that are intended for someone else), a customer shares their login information with another person (e.g., you give your password to someone else so they can use your account). Customer service is great, it's easy to withdraw cash at places like Walgreens, I feel like I'm so organized now with my spending, and I can't wait to see what services and features they will offer next. Try to avoid the Prestwich branch. It’s simple! The UX especially shines with the iOS app. Customer service just claims they are suspect and can't explain further. I had questions during the signup process and customer service was friendly and professional in helping me understand things. Simple is one of the first mobile banking apps that has helped customers budget and save since 2012. My last result was to write this letter to simple customer service who themselves are also a major problem. Simple is a mobile and online bank that was established in 2009, when its founders Josh Reich and Shamir Karkal sought to create an uncomplicated banking experience. Let's simply put it as being a pain in the rare to used. How to check if your feeling of providing the best customer service really checks out with reality? The safe to spend amount always read zero no matter what the available balance actually was. Way to make saving addictive... @Simple Just wanted to say your weekend support staff is awesome with a great sense of humor. I have never had a more pleasant customer service call. I've never dealt with a more unprofessional company that has caused more issues with any process than I have with this bank. I just wanted to say hi, and thank you for all that you do. Just wanted to share with you guys that I paid off one entire credit card and my outstanding tuition at school, thanks to the Goals feature! An increasing number of customers are being targeted by fraud scams. Simple Bank is a new approach to banking, focused on customer service and ease of usability. Moreover, I'll receive error messages after error messages trying to transfer money to Simple from my connected bank account. Simple! The only in-person banking service available with Simple is access to 40,000+ fee-free ATMs through the Allpoint ATM network. We did not think for a day to change our mind even after having some free offers from other providers. Simple is an American neobank based in Portland, Oregon.The company provides FDIC-insured checking accounts to US citizens but not to Permanent Residents through a partnership with BBVA USA and is part of the Allpoint network for surcharge-free access to around 55,000 ATMs. 4 12%. Really liking this bank. I will take the advise and move accounts. So far simple has been a little complicated but I think it is going to serve our family well now that he took the time to get me to understand why the page looked the way it did and understand the balances. Here's to using goals to save for fancy jeans and the best banking ever! That's about $3000 I had no idea how to save before Simple. Regarding the website, it's login is easy for customers. You’ll be greeted by an annoying robot that won’t quit talking. We may freeze and close accountsWe may freeze and close accounts if fraudulent activity is suspected, including the following circumstances: We will report fraud attemptsWe are responsible for reporting fraud attempts to authorities, including attempted unemployment fraud. Simple has awful customer service and communication with its members. Simple Bank only operates online. The main dashboard is smart. DO NOT sign up for this online bank account. :). Choose a real bank. Simple - Read unbiased reviews of Simple, rated 4.0 out of 5 stars by 488 users ... For a bank that has prided themselves on cutting edge technology and convenience, paper cheques definitely should not be on their menu of services. I thought it was the mobile app so I tried on my computer but the same error message persisted. We are entering in 3rd year now with SimplyBook.me. The Safe-to-Spend feature that Simple bank offers is genius. They usually take a week to respond to your message and won’t answer your call when you do call. The app now always crashes and the moble deposit NEVER work and has glitches.I rather trust my dog with my money at this point. 1 17%. I have dealt with Simple for the last 9yrs up until this point in time customer service has always been spot on with really viable vehicles for dealing with your money now for some unknown reason they have taken a low course in everything wait times for speaking with someone are super long emails go unanswered and they are now holding your hard earned money way to long to be deposited Simple has become HARD. Very condescending staff who do not care about customers. I also really like the graph feature. By the way, this awesome support system and helpful staff is reason alone to switch to Simple. Simple is ruining lives by locking and closing one bank account at a time Simple is not a bank. Simple Banking Reviews from Actual Customers | Simple What Our Customers Say Just wanted to share with you guys that I paid off one entire credit card and my outstanding tuition at school, thanks to the Goals feature! I had simple for two years and up until recent November 2020 they had excellent customer service.. Stay away from this bank. After more than two weeks of them asking for additional info, which I always provided I was told they can’t help as they have no process in place for something like this. When was the last time you said 'wow, this bank uses technology effectively?'. I have had it with Simple, I couldn’t be any more annoyed! When I complain to the bank that I did not authorise this amount, the bank reverses the charge. Meanwhile, at Credit Karma, Simple also generates 4.5 out of 5 stars with one hundred and sixty-three reviews listed. According to a study by Accenture, 52% of customers who’ve had a bad customer service experience with a company stopped buying their products and services. Plus, an estimated $1.6 trillion worth of business in the U.S. is lost for the same reason. Simple Reviews. They close accounts without explanation, freeze accounts that deposit checks and hold or take your money without any notice or timeline when you’ll get it back. Turn spare change into big savings with Round-up Rules. I called a week ago and actually got ahold of someone. Photo deposits constantly rejected for no reasons. The company has been the subject of over 100 complaints on the BBB website. An increasing number of customers are being targeted by fraud scams. 1. Simple is an FDIC-insured online bank available to US residents. Simple is a great bank overall. Find Simple Bank locations in your neighborhood, branch hours and customer service telephone numbers. Simple is a mobile Application, and horrible service Simple randomly blocks account access, closes down accounts. For urgent things, you can call them 24/7 -- I wish the in-app answering time were faster so I wouldn't need to use this option, though. It should take just seven working days to switch from your old account and the move is backed by the Current Account Switch Guarantee guarantee which means that your new bank will take care of moving over incoming and outgoing payments and correct any problems. It's not a fantasy, it's @simple. When you focus on excellent customer service, you create the reviews you want. Simple … Quality customer service is extremely important. Yes, you can use the switching service for all of the basic bank accounts in our table except Virgin Money's Essential account. Originally selected this bank as a budgeting tool via a shared account with them. Do not bank with Simple.This bank is not a progressive bank, and it is not run by people that are serious about banking. Every response is, I will communicate this to the appropriate team. You need customer satisfaction surveys and the right questions. Keep up the great work! Their customer service is horrendous. Well, if I could contact someone by phone or e-mail, that would be great.If I could sign into my account, that would be great.No other permissions have been yanked, meaning, this account that I can no longer log into without a four digit pass code that can only be sent to my phone, that DID send to my phone to set the account up online, is now in fact not registering or sending the NEW (bizarrely, ALMOST everytime) four-digit code four digit code45 minute wait time until hanging up the phone.Robot lady said 30 minutes for the wait time, and then played groovy music. #supportmademyday. 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